We take great care in packaging every order to ensure it arrives at your door safely and correctly. Please take a few moments upon receipt of your order to verify the contents of your shipment.
Damaged or Incorrect Items -
In the event that any of your products arrived damaged or you find any discrepancy between what you ordered and what you've received, please contact our Customer Service Department within 72 hours. Do NOT dispose of any damaged items until you've contacted our Customer Service Department, as we may require return of the damaged goods.
IMPORTANT: During summertime months out products may be affected if left outside in the heat for an extended period of time. If you will not be available to receive your package(s), please leave instructions for the carrier to leave your delivery in a cool area, at a neighbor's house, or not to deliver if no one is home. Our products are shipped in fresh condition and stored in a climate-controlled warehouse.
For order assistance or questions about products or our 30-day Return Policy, please contact the Corporate Office directly at (608) 845-3664.
Elysee Scientific Cosmetics, Inc.
(608) 845-3664 (608) 848-5071 fax